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AI for E-commerce

Handle growing order and customer activity without growing repetitive work at the same rate.

Use AI Agents for customer-facing intelligence and Workflows for the operations behind every order.

AI Agents for E-commerce

Give shoppers help when they need it

Build an Agent that understands your business, uses your knowledge and works with connected tools. Use it for: • Product questions • Order questions • Customer support • Return requests • Delivery information • Customer communication • Product guidance • Common service requests Retail & E-commerce, Customer Support, Customer Management, Billing & Payments and Communication are represented in the Agent's business functions. You can also deploy an Agent through a website chat widget with configurable appearance, behaviour, privacy controls, quick replies and analytics.

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Workflows for E-commerce Operations

Automate what happens after customers take action

For example: Use different paths for different outcomes and run independent actions together where speed matters.

Explore Chain Workflow

Example workflow

Order Received
Validate Payment
Process Order
Update Inventory
Arrange Delivery
Notify Customer

Result

Faster customer service, smoother order operations, and less manual work as your store grows.

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AI for E-commerce — VURNA AI